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Dora Lewis

Silver Help

Order Processing
Q: How long does it take for your company to prepare the order for shipment?
         A: Extension, closure, frontal, and all merchandise orders are processed within 7 – 10 business days. Unit orders are processed within 14 – 21 business days on a first come, first served basis.
 
Q: What if the customer has questions or needs to make changes to their order during the order processing?
       A: For any questions or concerns email us at
 
Shipping
Q:  What shipping methods are available
        A: We ship via Fedex. Express shipping is available for an additional cost.
 
Q: How long does it take to receive my order?      
       A:  Once your order has been shipped, it typically takes 3-5 business days to receive your order.
 
Q: Do you offer worldwide shipping?
      A: Yes, we ship worldwide.
 
Q: Where can i find my tracking number?
      A: Upon shipping your order, you will receive an email with your tracking number.
 
Q: I didn’t receive my order?
      A: Please email Info@shopsilverco.com for assistance.
 
Returns/exchanges
No refunds. All sales are final once order has been shipped and tracking number has been issued.
 
Q: Exchanges and returns ?
         A: Not applicable as all sales are FINAL.
 
Hair FAQs
Q: Can straight hair be curled?
      A: Yes. Also, most curled hair can be straightened
 
Q: Can the hair be dyed/bleached?
      A:Yes. Our hair is 100% human hair and takes well to dye and bleach without compromising the quality or texture of the hair.
 
Q: Does the hair shed or become tangled?
      A: Our hair is of high quality. You will experience little to no shedding and tangling when bundles are maintained and cared for properly.
 
Q: How many bundles are recommended for a full wig or sew in?
     A: Three bundles for lengths 8 inch to 20 inch, and four bundles for lengths 22 inch to 34 inch as longer length bundles are not as full as shorter length bundles.
 
Q: Is the hair raw or virgin? Processed or unprocessed?
    A: All of our hair is 100% virgin processed to obtain the desired wave or curl pattern. Very soon we will offer raw unprocessed hair.
 
Q: Are the knots on the closures bleached and/or pre-plucked?
     A: No, They are not bleached or pre-plucked.
 
Contact info:

Number: 313.213.8438